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Speak to our UK team free

0808 252 9170

Contact us

Write to us

You can write to us at

Key Retirement
Baines House
4 Midgery Court

Call us

Phone: 0808 252 9170

Customer enquiries

Email your enquiries to 

RetireWise enquiries

Email our RetireWise editor at

Press office

To get in touch with our Press Office call 01772 508316 or email Lines are open Monday to Friday 9.00am - 5.00pm.

Marketing & Advertising

Email our marketing team at


If you have a complaint regarding any aspect of our service, please contact the Compliance Officer at Key Retirement, Baines House, 4 Midgery Court, Fulwood, Preston, PR2 9ZH

If you subsequently believe that we have not satisfactorily dealt with your complaint, you may be entitled to refer it to the Financial Ombudsman Service at Financial Ombudsman Service, Exchange Tower, London, E14 9SR, telephone number 0300 123 9 123, website address This procedure will not prejudice your right to take legal proceedings. However, please note that there are some instances when the Financial Ombudsman Service cannot consider complaints. A leaflet detailing the full complaints and appeals process is available from Key Retirement on request.

Key promise

Customer satisfaction is at the heart of everything we do; we pride ourselves on being independent, transparent, supportive and straightforward. We're passionate about helping you to make the most of your finances when you’re in or approaching retirement.

0808 252 9170

Monday - Thursday, 9.00am - 8.00pm

Friday, 9.00am - 5.30pm

Saturday, 9.00am - 5.00pm

Sunday, Closed - all day