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Customer stories

Real life testimonies from the people that matter - our customers!

So that you know what it's like to plan for retirement with Key, we've asked a few of our customers to share their stories about their own experiences. Hear what it's really like to take out an equity release plan, an annuity or a Will and LPA from people who have done it themselves.

Our customers come to us for a wealth of reasons and the testimonials here are just a snapshot of those we have helped over the years.

Real life customer testimonials provided exclusively for Key Retirement. Content not to be reused without customer consent. Images posed by models and actors. 

Equity release

Hear what our customers say about equity release

Dennis Bailey, age 83

Meet Dennis

Richard Simmons, age 68

Meet Richard

Cyril Barrett, age 67

Meet Cyril

Zena Gardner, age 71

Meet Zena

Patricia Wilkins, age 69

Meet Patricia

John Carr, age 67

Meet John


Hear what our customers say about annuities

Emily Costa, age 60

Meet Emily

John Halsey, age 65

Meet John

Margaret Roberts, age 67

Meet Margaret

Wills and LPAs

Hear what our customers say about wills and lpas

Doreen Snushall, age 75

Meet Doreen

Sylvia Hutchinson, age 62

Meet Sylvia


Hear what our customers say about mortgages

Bryan Mayhew, age 71

Meet Bryan

Key promise

Customer satisfaction is at the heart of everything we do; we pride ourselves on being independent, transparent, supportive and straightforward. We're passionate about helping you to make the most of your finances when you’re in or approaching retirement.

0808 252 9170

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Sunday, Closed - all day