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Patricia Wilkins

Age 69 – Occupation Retired – Product choice Equity release

"I was surprised at how smooth everything went; the service couldn't have been better."

Mrs Wilkins saw an advert in People's Friend magazine; it was then that she decided to call Key to find out more information. She went on to book an appointment with one of our independent equity release advisers, who talked her through each step and gave her all the information she needed.

She said "My adviser was great, he wasn't pushy and let me make my own decisions in my own time."

Mrs Wilkins then decided to go ahead with equity release. She explained: "I needed to do some home improvements but didn't have the spare cash to do them. Being able to use the wealth tied up in my home was great for me, it meant I could do all the things I wanted and not have to worry about how I was going to pay for it.

"I was surprised at how smooth everything went; the service couldn't have been better. Once I received the money I had a sense of relief, as I knew I didn't need to worry about money again. I was able to make the home improvements I wanted. I wouldn't hesitate to recommend Key to anyone."


· Real life customer testimonials provided exclusively for Key Retirement. Content not to be reused without customer consent. Images posed by models and actors
· Equity release plans allow you to unlock cash from your home. A lifetime mortgage is secured against your home
· Equity release will reduce the value of your estate and may affect your entitlement to means-tested benefits
· If you are considering equity release we recommend that you read
 is it right for you? carefully
· Unless you decide to go ahead, our service is completely free of charge, as our typical advice fee of 1.95% of the amount released would only be payable on completion of a plan


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Customer satisfaction is at the heart of everything we do; we pride ourselves on being independent, transparent, supportive and straightforward. We're passionate about helping you to make the most of your finances when you’re in or approaching retirement.

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